Visitor Information Centers in the Digital Age

Roger teaches the ten things you need to know and do to maximize return on investment in visitor information services.

With the advent of smart phones, tablets, navigation systems, and the fact that 90% of all North Americans and Europeans now have immediate Internet access, are staffed visitor information centers necessary any longer? If so, when and where? We'll jump into the debate and talk about costs, return on investment, whether to have a staffed location, operating hours, and alternative solutions. We'll show sample stand-alone kiosks, brochure distribution alternatives, and some new ideas and technologies being used in this "new age of tourism."