FREQUENTLY ASKED QUESTIONS

Can we share the same login within our office?


Yes. Your in-house staff can share the login to access the DDA resources. But please do not pass your account and login information to other people, groups, and organizations. We’ve kept the membership fees the lowest you’ll find anywhere, and to keep it affordable, local organizations will each join so everyone is working from the same set of resources.




What's the difference between a "member" and a "subscriber"?


Really, none. We partner with other organizations, such as Main Street America, International Downtown Association, US Travel and others. We don’t want to be seen as competitors as they provide annual conferences and advocacy services on a national scale. Our focus is to be THE local solutions resource – a perfect solutions partner for these other organizations.




What are the differences between subscription level?


There is no difference other than cost. Every subscriber has the same 24/7 access to the video library, PDF guides, weekly posts, and the monthly webinars. The longer the subscription period, the lower the cost.




Can I show the videos to local groups and larger audiences?


Of course! Think of the DDA like you would “Netflix,” where you wouldn’t share your account information or login, but, like Netflix or any streaming service, you can invite friends and family over to watch a movie. You can even share them in virtual workshops. With the DDA, you can invite groups of local stakeholders to come and watch one of the presentations. We have kept the subscription fees as low as possible, so if you would like other local groups to view the webinars and videos on a regular basis, please consider gifting them a subscription so they have their own 24/7 access. Gift subscriptions are offered at a reduced price, depending on the number of gifts you purchase.




Does my subscription automatically renew?


Yes it does. 30 days prior to the renewal date, you will be notified that your subscription will either auto-renew or require manual renewal (as you have designated). At that time, you will be able to modify your subscription selection and/or update payment information.




Are the monthly webinars included with my subscription?


Yes! All webinars are included with your subscription, so as a member, webinars are absolutely free.

For non-subscribers, webinars will be presented at a cost of $59 each. Attending just three webinars pays for the entire year’s subscription, so we encourage you to join us and enjoy all the resources, all year long!




Can I "gift" subscriptions to other people and organizations?


Absolutely! We really encourage this. An annual DDA subscription can be a fantastic gift - and one that keeps on giving for an entire year. We strongly recommend that each organization in your community have access to the same set of resources you’ve come to use and enjoy. For instance, if you’re a destination marketing organization, you would absolutely want your downtown to be using these resources (after all their success directly adds to your success), and your chamber of commerce, economic development practitioners, as well as your city or town, its planning department, and perhaps your arts and historical societies, as well as others.

By you taking the lead and gifting other local organizations with subscriptions, you are taking a leadership role in helping your community. The more organizations work together, with the same goals, the greater success you will achieve. And they will be grateful.




When I "gift" a subsciprtion, how does it work?


Visit our Gift & Multiple Subscriptions page, and fill in the requested information, and our office will contact you with the cost and an invoice. The more subscriptions you purchase, the lower the cost for each one.




How do I pay for my subscription?


You can pay by credit card on the subscription page of the DDA website here or by check. Mailing instructions are included.

If you need a purchase order, please email Natalie in our office, and she’ll get you all set up. She can be reached at team@DestinationDevelopment.org.